Ensuring customer safety, food hygiene, public trust, and operational fairness across our decentralized kitchen network.
"Bhoji connects buyers with local kitchen sellers. As an independent seller on our platform, food quality, hygiene, pricing, and fulfillment speed are strictly your responsibility. Delivering great food on time builds your kitchen's reputation; failing to meet customer expectations impacts your business directly."
Bhoji maintains a Strict Zero-Tolerance Policy for violations affecting customer health, public safety, legal compliance, or financial integrity. In any of the following cases, Bhoji reserves the absolute right to permanently deboard the Kitchen Partner without prior notice, explanation, or hearing:
Mixing, substituting, or using contaminated, expired, counterfeit, unsafe, unhygienic, or legally prohibited food ingredients.
Failure to maintain kitchen cleanliness, staff hygiene, safe packaging, or repeatedly serving spoiled / unpalatable meals.
Dealing in illegal goods, prohibited meat/food items, narcotic substances, intoxicants, or counterfeit products through delivery packages.
Generating fake orders, forging documents (Aadhaar/PAN/FSSAI), identity misrepresentation, payment fraud, or system manipulation.
Registering or trading under third-party copyrighted or trademarked brand names without legal authorization. Any kitchen found infringing brand trademarks is subject to immediate deboarding or delisting upon verified brand owner complaint.
To allow partner kitchens adequate time to incubate and stabilize, the operational performance standards below apply after trial period and 1 year paid subscription moratorium.
To maintain food quality and operational trust across our open platform, active Kitchen IDs must remain compliant with service benchmarks. After the initial moratorium period, a Kitchen ID may be placed under review, temporary hold, or deboarded under the following operational guidelines:
If bad reviews and customer complaints cross 30% of total order numbers, the kitchen will be placed under review and may be deboarded.
If kitchen remains closed for more than 65 days in a year (instead of 100 days), or unannounced prolonged closures, the kitchen will be placed under review and may be deboarded.
If sales are less than the monthly minimum of 25 times the average monthly subscription fees in any 4 months of the last 12 months, the kitchen will be placed under review and consulted for growth. If no growth is found, we may deboard the kitchen.
Failure to renew subscription dues after expiration of the 15-day grace period.
Attempting to bypass the platform by taking direct customer orders outside the Bhoji ordering system after discovering customer leads.
Engaging in malicious public statements or actions causing brand reputational damage to the Bhoji platform or fellow partner kitchens.
"If you choose to exit or transfer your kitchen operations to a new operator, Bhoji facilitates administrative transfer and account re-assignment subject to standard KYC, FSSAI compliance, and food safety standards."
Follow our 10 Best Practices to ensure excellent customer ratings and lifetime kitchen slot security.