Terms and Conditions

Last updated: January 1, 2024

1. Acceptance of Terms

By accessing and using Bhoji Kitchen Partners platform, you accept and agree to be bound by the terms and provision of this agreement.

2. Kitchen Partner Agreement & Merchant Accountability

Bhoji connects buyers with local kitchen sellers. As an independent seller on our platform, food quality, hygiene, pricing, and fulfillment speed are strictly your responsibility. Delivering great food on time builds your kitchen's reputation; failing to meet customer expectations impacts your business directly. As a kitchen partner, you agree to:

  • Maintain high standards of food quality and hygiene
  • Follow all local health and safety regulations
  • Provide accurate information about your kitchen and menu items
  • Deliver orders within the promised time frame
  • Maintain a minimum rating of 4.0 stars

3. Commission and Payment

Bhoji charges a transparent low commission from 12% to 15% (inclusive of platform fees, payment gateway charges, and GST) based on the chosen subscription plan on all successful orders processed through our platform.

  • Payments are processed transparently with zero hidden costs
  • Payment gateway charges and GST are fully included in the fixed commission structure

4. Decentralized Partner Operations

Bhoji operates an open and decentralized partner model structured by civic operational zones:

  • Panchayat & Semi-Urban areas: Hyper-local delivery coverage optimized for rural and community kitchens
  • NAC, Municipality, and Corporation areas: Zone-level network management focused on food quality, hygiene, and prompt delivery
  • 100% equal organic visibility and zero paid ad manipulation for all partner kitchens

5. Subscription & Partner Policy

Kitchen partners maintain an active subscription for platform tools and hyper-local network access:

  • Subscription Fees: Applicable plan fees are determined by the civic region category (Panchayat, NAC, Municipality, Corporation, Metropolitan) selected during onboarding, as published on our Subscription Plans Page.
  • Performance-Based Refund: Subscription fees are 100% refundable upon meeting performance criteria as per our Subscription Cancel & Refund Policy.
  • Partner Account Transfer: If a partner kitchen changes management or ownership, Bhoji facilitates administrative account re-assignment subject to standard KYC, FSSAI compliance, and food safety verification.

6. Prohibited Activities

The following activities are strictly prohibited:

  • Taking direct orders bypassing the platform
  • Using copyrighted, trademarked, or unauthorized third-party brand names
  • Providing false information about food items
  • Violating food safety standards
  • Negative publicity about the platform
  • Closing kitchen for more than 65 days per year

7. Termination

Bhoji reserves the right to terminate or suspend kitchen partnerships for:

  • Multiple customer complaints
  • Violation of terms and conditions
  • Trademark or intellectual property infringement upon complaint from brand owners
  • Poor food quality or hygiene standards
  • Bypassing the platform for direct orders

8. Limitation of Liability

Bhoji shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

10. Contact Information

For any questions regarding these terms, please contact us at:

  • Email: [email protected]
  • Phone: +91-9853088022
  • Address: RurbanMate Private Limited, Sahid Nagar, DTDC Building, Bhubaneswar, 756001